Refund policy
Return Policy
You can return your order within 30 days from delivery. The returned product must be in its original packaging and in new condition.
Subscription orders and SMS orders are promotional offers and cannot be canceled or returned. Other promotional orders cannot be returned either. Returns are only possible if there is a manufacturing defect.
I want to return my order:
Contact our support by replying to your order confirmation email and state the reason for your return.
We will help you generate a return shipping label.
For returns, a fee of 199 SEK will be charged to cover shipping and administrative costs.
The original shipping costs are not refunded.
My package arrived damaged:
Notify us of the damage within 24 hours after receiving the package by replying to your order confirmation email.
All damages are assessed individually.
We cannot be responsible for packages left in direct sunlight or in places where the rubber bands may melt.
Make sure your package can be picked up at a location where it is stored at the correct temperature, especially during warmer months.
Uncollected package – fee 199 SEK
If you do not collect your package within the specified time at the pickup point, it will be automatically returned to us.
For uncollected packages, a fee of 199 SEK will be charged to cover shipping, return handling, and administrative costs.
My package has been returned to the sender:
If the package is not collected on time or if the address details are incorrect, the package may be returned to us.
Orders returned in this way are automatically refunded, but the customer bears the cost.
Original shipping costs are not refunded.
If you want the product, you must place a new order.
Upon refund:
Email our support with your order number and a brief explanation of the matter.
If everything is in order, the refund will be processed within approximately 7 days after the product has been received by us.